Answers to commonly asked questions
Common purchase queries answered
Orders and Shipping
Orders are sent on the same or next business day from the time they are placed and funds are received. When paying by echeck, it ships one to two days from the time the check clears the bank (approximately 3 additional business days). We only send via the U.S. Postal service. Once your order has been sent, you will receive an email with the tracking number. According to the U.S. Postal service, US Priority mail arrives in 1-3 business days.
*These are estimates from the US Postal service (USPS), and not a promise or guarantee.
Yes. The order process allows you to view a history of all past orders, access your account, and receive email updates about special promotions and events.
Once your order has been completed, you will receive an email notification with the tracking number and see the entire delivery details. For more tracking information, click here.
No, your check information and credit card number and security code are never stored on our website. The payment gateway gives your sensitive information directly to the payment processor.
Authentication & Verification
Yes, every item purchased from us comes with a Letter of Authenticity guaranteeing it to be authentic. Each item has been authenticated by a 3rd party authenticator(s), and the user of the web site accepts the validity of the authentication at the time of purchase, and no other opinion of the validity of the autograph’s authentication is acceptable, or negotiable for any kind of consideration.