Customer Help

Answers to commonly asked questions

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Orders are sent on the same or next business day from the time they are placed. We only send via the U.S. Postal service. Once your order has been sent, you will receive an email with the tracking number. According to the U.S. Postal service, US Priority mail arrives in 1-3 business days.

*These are estimates from the US Postal service (USPS), and not a promise or guarantee.

Do I need to create an account?

Yes. The order process allows you to view a history of all past orders, access your account, and receive email updates about special promotions and events.

How do I track the status of my order?

Once your order has been completed, you will receive an email notification with the tracking number and see the entire delivery details. For more tracking information, click here.

Do you keep my credit card information on file?

No, your credit card number and security code are never stored on our website. The payment gateway gives your sensitive information directly to the payment processor.

Do you ship to my country?

Yes.

Authentication & Verification

Does my purchase come with Letters of Authenticity?

Yes, every item on our site goes through a 5 step authentication process, and has been authenticated by a 3rd party authentication process. Every item is tagged with a tamper-proof hologram label in a discreet location of the item. Your item comes with their LOA, with a picture of the item, and another matching hologram on the certificate itself.

How can I contact the authentication service?

Simply click Autographs Authentication Services to visit their authentication website. Bring your item number (sku) and verify authenticity live.

Do the autographs I purchase come with a guarantee that they are indeed authentic?

Yes, every item purchased from us comes with a Letter of Authenticity guaranteeing it to be authentic. Each item has been authenticated by a 3rd party authenticator(s), and the user of the web site accepts the validity of the authentication at the time of purchase, and no other opinion of the validity of the autograph’s authentication is acceptable, or negotiable for any kind of consideration.